Privacy Policy
Last Updated: February 27, 2025
Cosivex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cosivex.com and use our online educational services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
Register for an account: Name, email address, password, phone number, and profile information
Enroll in courses: Educational background, interests, learning preferences
Make purchases: Billing information, payment card details (processed securely through third-party payment processors)
Contact us: Name, email address, message content, and any other information you choose to provide
Participate in surveys or feedback: Responses, opinions, and comments
1.2 Information Collected Automatically
When you access our services, we automatically collect certain information, including:
Device information: IP address, browser type, operating system, device identifiers
Usage data: Pages viewed, time spent on pages, links clicked, course progress, video watch time
Cookies and tracking technologies: Session data, preferences, analytics information
1.3 Information from Third Parties
We may receive information about you from third-party services when you:
Sign in using social media accounts (if applicable)
Interact with our content on third-party platforms
Use payment processing services
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: To provide, maintain, and improve our educational platform and courses
Account management: To create and manage your account, authenticate your identity
Communication: To send you course updates, administrative messages, support responses, and service announcements
Personalization: To customize your learning experience and recommend relevant courses
Payment processing: To process transactions and send billing information
Analytics and improvement: To analyze usage patterns, improve our services, and develop new features
Marketing: To send promotional materials about courses, events, and special offers (with your consent)
Legal compliance: To comply with legal obligations, enforce our terms, and protect our rights
Security: To detect, prevent, and address fraud, security issues, and technical problems
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party vendors who perform services on our behalf, including:
Payment processors
Hosting and infrastructure providers
Email delivery services
Analytics providers
Customer support platforms
Content delivery networks
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Instructors and Course Creators
When you enroll in a course, we may share your enrollment information and course progress with the instructors or course creators to facilitate the learning experience.
3.3 Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
3.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
3.5 With Your Consent
We may share your information for any other purpose with your explicit consent.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.
4.1 Types of Cookies We Use
Essential cookies: Required for the website to function properly
Preference cookies: Remember your settings and preferences
Analytics cookies: Help us understand how visitors use our website
Marketing cookies: Track your activity across websites for advertising purposes
4.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our services.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When determining retention periods, we consider:
The nature and sensitivity of the information
The purposes for which we process the information
Legal and regulatory requirements
Whether we can achieve those purposes through other means
When we no longer need your information, we will securely delete or anonymize it.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication procedures
Employee training on data protection
Secure data storage infrastructure
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
You have certain rights regarding your personal information:
7.1 Access and Correction
You may access and update your account information by logging into your account settings.
7.2 Data Portability
You may request a copy of your personal information in a structured, commonly used format.
7.3 Deletion
You may request deletion of your personal information, subject to certain exceptions required by law or legitimate business purposes.
7.4 Marketing Communications
You may opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email or by updating your communication preferences in your account settings.
7.5 Do Not Track
Our website does not currently respond to Do Not Track signals from browsers.
7.6 Exercising Your Rights
To exercise any of these rights, please contact us at support@cosivex.com. We will respond to your request within a reasonable timeframe.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.
When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.
10. Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you visit or use.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.
If we make material changes, we will provide notice through our website or by email. Your continued use of our services after such notice constitutes your acceptance of the updated Privacy Policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Cosivex
9 Chapman Ct, St. Catharines, ON L2M 6H8, Canada
Email: support@cosivex.com
Phone: +1 450 245 0021
We are committed to resolving any privacy concerns you may have and will respond to your inquiry promptly.
13. Data Controller
For the purposes of applicable data protection law, Cosivex is the data controller of your personal information collected through our services.
14. Additional Information
14.1 Automated Decision-Making
We may use automated systems to analyze your activity and preferences to provide personalized course recommendations. You have the right to request human review of automated decisions that significantly affect you.
14.2 Analytics and Advertising
We use third-party analytics services to help understand usage of our services. These services may collect information about your use of our services and other websites over time.
We may use advertising services that collect information about your online activities to provide you with targeted advertising. You can opt out of interest-based advertising through industry opt-out mechanisms.
14.3 Social Media Features
Our website may include social media features, such as share buttons. These features may collect your IP address and page activity and may set cookies. Social media features are governed by the privacy policies of the companies providing them.
This Privacy Policy is effective as of the date stated at the top of this document and applies to all information collected by Cosivex through our website and services.